FAQ
Frequently Asked Questions
Questions about our services or about your order? Here are the answers to some of the most commonly asked questions.
Translations
We are committed to ensuring your information is secure at all times. For your protection, all content we share is encrypted. Additionally, only authorized professionals have access to files. All translators and employees sign NDAs as well.
That is absolutely possible. You can include suggestions, spelling preferences, etc. You can contact the support team to discuss the reference files.
We can translate any document, as long as its content is readable and we can read it. If you need a specific type of document translated, please contact us.
We provide complete support for more than 60 languages. For more information, visit our Languages page.
Turnaround times will vary based on factors such as translator availability, document complexity, language pair, demand, and word count. We typically provide certified translations of up to 5 pages within 1-3 business days. If you need an urgent translation, we offer a quick delivery fee that reduces the turnaround time to 24 hours for a 5 page document.
Dunya Languages mainly hires native translators. In other words, all your documents are handled and processed by humans, not by software. Your document will be translated by a professional with experience in both languages. We work with translators worldwide.
Translations
We do offer physical copies of our translations to clients coming to our offices or we can mail them to customers ordering online for a small fee.
For a small additional fee, we CAN arrange for a notary by an independent notary to witness the translation, but it is not required by the USCIS.
Aside from USCIS, we do not offer any type of translation acceptance guarantee. If you want your translation to be accepted anywhere, you must make sure we fulfill the requirements. We encourage every customer to get in touch with us in order to make sure we are meeting their needs. A money-back guarantee is provided if the USCIS rejects your translation. We have never had any issues like this, but if you want peace of mind, we offer this guarantee!
In general, no. The cancellation request can be made before the order is given to the translator. Nonetheless, if the order has already been sent to a translator, we cannot accept full order cancellation. Refunds will only be processed based on how much work has already been completed by our translator.
Feel free to get in touch with our team if you need any changes made to your order. You can add or remove content as needed. Once the service has been started, you cannot make changes, but if you need a change, please contact us since we accommodate on a case-by-case basis.